Job alerts

Going on duty

Toggle On duty when you're available. You only receive job alerts while on duty. Going off duty stops new alerts.

How jobs reach you

When a user posts a job, it goes either to specific workers they picked or to the top-ranked available workers whose service area covers the job — that includes you when you match the trade and area. Higher plans can receive alerts with a head start and as call-style full-screen alerts; otherwise you get a standard high-priority notification.

Locking a job

Open an alert and lock the job to take it. The first worker to lock wins; if someone beats you to it, you'll see it's already taken. Locking counts against your daily, monthly, and concurrent-job limits.

Negotiating

Once locked, chat with the user and exchange price proposal cards. The user can only approve you after a price is agreed. After approval, price and scope are locked — you then either confirm or reject with a reason.

Reliability matters

Some actions are recorded against your reliability and can lower your ranking: withdrawing after locking, letting a lock or confirm window lapse, rejecting after the user approved you, cancelling a confirmed job, or not showing up. Being declined by a user (they simply chose someone else) does not count against you. Respond promptly, only take jobs you can do, and keep your commitments.

Doing the work

When it's time, tap Start to head over (this begins live tracking for that job), then Arrive and Begin work. Mark the job complete with at least one proof photo. The user confirms, and can then leave a review.